1. Delivery
- Orders placed on weekdays before 15:00 are handed over to cargo the same day; orders placed after that time go out on the following business day.
- Unless stated otherwise on the product page, delivery takes 1-2 business days with our contracted carrier.
- In bank transfer (havale/EFT) payments, this period starts once the payment reaches our account.
- In retail orders, shipping is free for baskets of 5.000,00 TL and above; below that amount a shipping fee of 149,90 TL applies, as shown at checkout.
- Wholesale (B2B) orders are shipped with shipping payable by the recipient on delivery.
- The estimated shipping date range is also shown on each product page.
2. Defective Item Exchange
If you receive a defective, damaged or incorrect item, report it through your account: open the related order under My Account > My Orders and use "Report Defective Item". Adding a photo of the defect speeds up the review. Our team reviews every request and, upon approval, resolves it by exchanging the item; you are informed of the outcome by e-mail at every step.
3. Exchange
- For an exchange, please contact our customer service.
- The exchange period is 7 business days from the date you receive your item and the exchange shipping fee is 300 TL.
- You may also return your item within 14 days under section 4 and place a new order for the size or colour you want.
- The item must be unused, with its tags attached and in its original packaging.
- Defective or incorrectly shipped items are handled under section 2.
4. Returns
- The return period is 14 days from the date you receive your item.
- Once your return is approved, the item price is refunded after a 300 TL shipping deduction.
- No shipping deduction is applied to defective or incorrectly shipped items.
- The item must be unused, with its tags attached and in its original packaging.
- For accessories such as earrings, necklaces, bracelets and tiaras, no return is possible once the packaging has been opened, for hygiene reasons.
- To initiate a return request, please contact our customer service.
5. Contact
For any question about delivery or returns: info@maisoncrocus.co · 0533 223 74 25. See also our Distance Sales Agreement.